The Boynton Beach City Phone Directory gives you direct phone numbers for every city office in Palm Beach County, Florida. This page covers the main switchboard, City Clerk, police, fire rescue, building department, utilities, and public records contacts.
All numbers listed here use the 561 area code. Boynton Beach sits between Boca Raton to the south and West Palm Beach to the north, with a population of 80,380 people based on the 2020 U.S. census. Mayor Rebecca Shelton leads the city, and City Hall is open Monday through Friday from 8:00 AM to 5:00 PM at 100 East Ocean Avenue, Boynton Beach, FL 33435.
Main City Hall Contacts
City Hall is the starting point for most questions about local government. The building sits at 100 East Ocean Avenue in downtown Boynton Beach. The main switchboard connects you to any office inside the building. If you do not know which department to call, start with the main line and the front desk staff will route your call.
City Hall Main Switchboard
The main switchboard number is (561) 742-6000. This line answers Monday through Friday from 8:00 AM to 5:00 PM. Press the menu option that matches your question. Option 1 routes to the Building Department for permit questions. Other options connect you to finance, human resources, and administration. Staff at the switchboard speak English and Spanish and can transfer your call to the right office.
City Clerk Office
The City Clerk is the official records keeper for the city. The Clerk’s direct phone number is (561) 742-6060. This office handles meeting agendas, minutes, ordinances, resolutions, contracts, and formal public records requests. You can also email the Clerk’s Office through the city website contact form. Walk-in requests are accepted at the front counter during normal business hours. Bring specific details like document names, dates, and case numbers to speed up the search.
City Manager Office
The City Manager runs daily operations for the city. The City Manager’s direct number is (561) 742-6010. Call this line for questions about city policies, budgets, or department operations. The Office of the City Manager oversees all city departments and reports directly to the five-member City Commission. Visitors can meet staff on the second floor of City Hall.
Police and Public Safety Contacts
Public safety contacts in Boynton Beach split into two main agencies: the Police Department and Fire Rescue. Both agencies have their own phone lines and physical locations. The police headquarters sits at 2100 High Ridge Road, not at City Hall. Fire Rescue stations are spread across the city.
Police Department Main Line
The Boynton Beach Police Department main line is (561) 732-8116. Use this number for non-emergency calls, suspicious activity reports, and general police questions. Call 911 for active emergencies only. The non-emergency line runs 24 hours a day. The police department website at bbpd.org posts active alerts and community updates.
Police Records Division
The Police Records Division handles all police report requests. The records phone number is (561) 742-6191. Call this line for accident reports, arrest reports, incident reports, and background checks. Have the case number, date, and location ready when you call. Most records requests cost a small fee per page under Florida law. Records staff can tell you the exact cost when you call.
Fire Rescue Department
Boynton Beach Fire Rescue answers emergency fire and medical calls. The administrative phone number is (561) 742-6321. Call this line for non-emergency fire inspections, burn permit questions, and station tours. Fire Rescue has served Boynton Beach since 1924 and maintains multiple stations across the city. The department also runs community CPR classes and fire safety programs.
Building, Permits, and Code Enforcement
The Building and Development Department handles permits, inspections, zoning, and code enforcement. This office is the busiest contact in the Boynton Beach City Phone Directory. Permit applications and inspection scheduling run through the online portal at sagesgov.com/boyntonbeach-fl. Phone calls work for questions and status checks.
Building Department Main Line
The Building Department phone number is (561) 742-6350. The office sits on the first floor of City Hall. Staff answer permit questions, help you check application status, and explain inspection requirements. For permit fee rebate questions, the city has a temporary program that refunds 100% of city-imposed building permit fees for qualifying storm-hardening improvements on homesteaded residential properties.
Permit Portal and Email
The online permit portal runs on the SagesGov system. Visit boyntonbeach.thepermitportal.com to apply for permits, schedule inspections, and check records. The city also accepts permit questions by email at permits@boynton-beach.org. Use email for non-urgent questions and follow-up requests. Permit applications through the portal are faster than paper applications for most project types.
Code Enforcement and Zoning
Code enforcement complaints go through the same Building Department line at (561) 742-6350. Report overgrown lawns, illegal dumping, unpermitted construction, and zoning violations to this office. Zoning questions about property use, setbacks, and land development rules also route through the Building Department. Staff will transfer your call to the right code officer.
Utilities and Public Works
The Utilities Department handles water, sewer, and stormwater services for Boynton Beach residents. The Public Works Department maintains roads, sidewalks, and city infrastructure. Both departments report to the City Manager.
Utilities Department
The Utilities Department phone number is (561) 742-6300. Call this line for water bill questions, service connections, sewer issues, and stormwater problems. New residents setting up water service call this number first. The Utilities Department also handles irrigation meters and backflow preventer inspections. Office hours match City Hall: Monday through Friday, 8:00 AM to 5:00 PM.
Public Works and Streets
Public Works maintains roads, streetlights, traffic signals, and sidewalks. The Public Works phone number runs through the main switchboard at (561) 742-6000. Report potholes, broken streetlights, and sidewalk damage to this office. After-hours emergency calls for water main breaks or road hazards go to the police non-emergency line at (561) 732-8116.
Solid Waste and Recycling
Trash collection, recycling pickup, and bulk waste removal questions route through the main switchboard at (561) 742-6000. The city contracts with a private hauler for residential collection. Call the main line to get the contractor’s direct number or to report a missed pickup. Yard waste collection follows a separate schedule posted on the city website.
Public Records Requests Under Florida Law
Florida has one of the strongest public records laws in the country. Chapter 119 of the Florida Statutes gives anyone the right to request records from city offices. You do not need to live in Boynton Beach. You do not need to give a reason for your request. The city must respond within a reasonable time frame set by state law.
Chapter 119 Basics
Chapter 119 covers records made or received by any city, county, or state agency in Florida. Public records include emails, memos, contracts, meeting minutes, and budget documents. Some records carry legal exemptions, like active criminal investigation files, personal medical records, and certain personnel files. The city must cite the exact exemption when it denies a records request.
How to Make a Records Request
Submit your records request in writing for the best results. Email the City Clerk at (561) 742-6060 or through the city website contact form. Include your name, contact information, and a clear description of the records you need. Be as specific as possible. List dates, names, document types, and case numbers. The more detail you give, the faster staff can locate your records.
Fees and Response Times
Florida law allows the city to charge for copies and staff time spent on large requests. Standard copies cost a few cents per page. Requests that need more than 30 minutes of staff time may trigger a special service charge. The city must give you a written cost estimate before billing you. Most simple requests for phone numbers, meeting minutes, or department contacts cost nothing or just a few dollars.
State and County Resources
Some records sit at the county or state level, not the city. Court records, property records, marriage licenses, and state agency files live outside the Boynton Beach City Phone Directory. Knowing which office holds which record saves you time.
Florida State Phone Directory
The state of Florida runs a public directory at 411.myflorida.gov. This site lists phone numbers for state agencies like the Department of Highway Safety, Department of Health, and Department of Children and Families. The Florida State Information Center phone number is 1-866-693-6748 or (850) 488-1234. Call this line for help finding the right state agency. Professional license verification uses the Department of State resource page at dos.fl.gov.
Palm Beach County Clerk of Courts
Court records, official records, and marriage licenses in Boynton Beach sit with the Palm Beach County Clerk of Courts. The Clerk’s office holds court case files, civil judgments, criminal records, and recorded documents. Search court records online through the Clerk’s website. Property records sit with the Palm Beach County Property Appraiser at bcpao.us/propertysearch. Use the property appraiser site to look up ownership, tax values, and parcel numbers.
Nearby City Directories
Boynton Beach sits in the middle of South Florida’s coastal cities. Nearby phone directories cover Boca Raton, West Palm Beach, and Deerfield Beach. Each city runs its own government with separate contacts. For South Florida regional issues like beaches, ports, and highways, contact Palm Beach County at the county level. For state coastal and environmental issues, contact the Florida Department of Environmental Protection.
How to Use the Directory
The Boynton Beach City Phone Directory works best when you know what you need. Follow these steps to reach the right office fast. Each step builds on the previous one to cut down on call transfers and hold time.
Step 1: Identify Your Need
Write down what you need before you call. Do you need a permit, a police report, a water bill answer, or a public record? Knowing your exact question helps the front desk route your call. Vague questions lead to transfers. Specific questions get answers on the first call.
Step 2: Call the Right Office
Use the directory to pick the phone number that matches your need. Call during business hours (8:00 AM to 5:00 PM) for the fastest service. Avoid calling on Mondays and Fridays, which are the busiest days. Tuesday, Wednesday, and Thursday mornings have the shortest hold times. Have your account number, address, or case number ready before you dial.
Step 3: Follow Up in Writing
Phone calls solve simple questions fast. For complex issues, follow up by email or letter. Written follow-ups create a paper trail. They also give staff time to research your question fully. Use email for routine updates and certified mail for legal notices and formal complaints. Save all confirmation numbers and email replies for your records.
Boynton Beach City Hall Official Contact
The official contact details for Boynton Beach City Hall appear below. Use these for visits, formal letters, and in-person requests. The address works for both mail and packages.
Official Website: https://www.boynton-beach.org
Main Phone: (561) 742-6000
Address: 100 East Ocean Avenue, Boynton Beach, FL 33435
Office Hours: Monday through Friday, 8:00 AM to 5:00 PM
Mayor: Rebecca Shelton
City Manager Office: (561) 742-6010
City Clerk Office: (561) 742-6060
Full Phone Number Reference Table
This table lists every key phone number from the Boynton Beach City Phone Directory. Print this page or save the table on your phone for quick reference. All numbers use the 561 area code.
| Department | Phone Number | Hours |
|---|---|---|
| Main Switchboard | (561) 742-6000 | Mon-Fri 8AM-5PM |
| City Clerk | (561) 742-6060 | Mon-Fri 8AM-5PM |
| City Manager | (561) 742-6010 | Mon-Fri 8AM-5PM |
| Building Department | (561) 742-6350 | Mon-Fri 8AM-5PM |
| Permit Email | permits@boynton-beach.org | Reply in 1-2 business days |
| Utilities | (561) 742-6300 | Mon-Fri 8AM-5PM |
| Police Non-Emergency | (561) 732-8116 | 24 hours |
| Police Records | (561) 742-6191 | Mon-Fri 8AM-5PM |
| Fire Rescue Admin | (561) 742-6321 | Mon-Fri 8AM-5PM |
| Police HQ Address | 2100 High Ridge Road | Open 24 hours |
Frequently Asked Questions
This FAQ section covers the most common questions people ask when using the Boynton Beach City Phone Directory. Each answer gives you the exact phone number, website, or office to contact. Read through these before calling the city to save time and avoid transfers.
What is the main phone number for Boynton Beach City Hall?
The main phone number for Boynton Beach City Hall is (561) 742-6000. This switchboard line connects to every department inside City Hall. The line answers Monday through Friday from 8:00 AM to 5:00 PM. Press the menu option that matches your question for the fastest transfer. For Spanish-speaking staff, ask the front desk for a translator when you call.
How do I request a public record from Boynton Beach?
Call the City Clerk at (561) 742-6060 to start a public records request. You can also email the Clerk’s Office through the city website contact form at boynton-beach.org. Florida’s Chapter 119 law gives you the right to request city records without giving a reason. Be specific about what you need. Include dates, names, and document types. The Clerk’s Office will tell you the cost and timeline within a few business days.
Where do I get a copy of a police report?
Call the Boynton Beach Police Records Division at (561) 742-6191. Have the case number, incident date, and location ready. Most reports cost a small fee per page. You can pick up the report in person at the police headquarters at 2100 High Ridge Road or request a mailed copy. Standard reports are ready within 5 to 10 business days. Active investigation files may take longer or carry legal exemptions.
How do I apply for a building permit?
Apply for a building permit online at boyntonbeach.thepermitportal.com. The portal runs on the SagesGov system and accepts applications 24 hours a day. For questions about the application process, call the Building Department at (561) 742-6350. You can also email permit questions to permits@boynton-beach.org. Most residential permits get reviewed within 10 to 15 business days. Complex commercial permits take longer.
What area code does Boynton Beach use?
All phone numbers in Boynton Beach use the 561 area code. This area code covers Palm Beach County, including Boca Raton, West Palm Beach, Delray Beach, and Deerfield Beach. Overlay area codes may apply in the future, but every contact in this directory uses 561 today. When dialing locally, you can skip the area code for landline calls. Cell phone users should dial the full 10-digit number.
Who is the mayor of Boynton Beach?
The mayor of Boynton Beach is Rebecca Shelton. Mayor Shelton serves as the chair of the five-member City Commission. She posts regular updates on her official page at boynton-beach.org/893/Mayor-Rebecca-Shelton. The mayor’s office handles city-wide policy questions, proclamations, and ceremonial duties. For city services, contact the City Manager’s Office at (561) 742-6010 instead.
How do I set up water service in Boynton Beach?
Call the Utilities Department at (561) 742-6300 to set up new water service. You will need proof of ownership or a signed lease, a photo ID, and a deposit. New accounts can be set up in person at City Hall or by phone. Service usually starts within 1 to 3 business days after your application is approved. The Utilities Department also handles sewer accounts, irrigation meters, and stormwater billing.
Meta Title: Boynton Beach City Phone Directory – Official Contacts 2026
Meta Description: Complete Boynton Beach City Phone Directory with phone numbers for City Hall, police, fire, building, utilities, and public records. All 561 area code contacts updated for 2026.