The Hialeah city phone directory lists every official phone number, email, and address a resident or visitor might need to reach city offices in Hialeah, Florida. This includes the main city line at (305) 883-5800, the City Clerk at (305) 883-5820, the Hialeah Police Records Division at (305) 687-2525, the Hialeah Water Department at 305-556-3800, and many other department contacts that handle daily services across the city.
Hialeah sits in Miami-Dade County and serves a population of about 226,165 people, making it one of the largest cities in the state. Most government records and phone contacts for Hialeah are public under Chapter 119 of the Florida Statutes, which means anyone can ask for contact details without giving a reason. This page pulls together every verified phone number, email, online portal, and street address for the city in one place, so users do not have to search across multiple pages.
Hialeah City Phone Directory: What It Covers
The Hialeah city phone directory covers all city departments, public records offices, public safety lines, utility contacts, housing programs, parks and recreation services, and county-level records that apply to Hialeah residents. The directory works as a single reference point for both residents and outside users, including contractors, vendors, and journalists who need verified city contact details.
Why the Phone Directory Matters
A verified phone directory saves time and cuts down on wrong numbers, dead links, and outdated listings. The City of Hialeah updates its official website, hialeahfl.gov, throughout the year with new department contacts, holiday closures, and service changes. Users who rely on older listings often reach closed offices or outdated lines. The 2026 directory reflects the latest reorganization approved by the Hialeah City Council on March 24, 2026, which merged four departments into a new Infrastructure and Asset Management Department.
Florida Public Records Law Background
Florida’s public records law, Chapter 119 of the Florida Statutes, gives any person the right to ask for government records, including phone directory contacts, without explaining why. The law applies to city halls, county offices, police departments, and school boards. A city office must provide the records it already has, but it does not have to create new records or change the format of existing ones. For Hialeah, this law shapes how the City Clerk handles every phone request and email about public records.
Hialeah City Hall Main Contacts
City Hall acts as the central hub for the Hialeah city phone directory. The main switchboard number routes callers to the right department, and the front desk staff can answer basic questions about city services, business hours, and department transfers.
City Hall Address and Hours
Hialeah City Hall is located at 501 President Donald J. Trump Avenue, Hialeah, FL 33010. The building sits on the same block as the Hialeah Courthouse, with limited free off-street parking and a paid parking garage across the street behind City Hall. Standard operating hours run Monday through Friday, 8:00 a.m. to 5:00 p.m., and the building is closed on weekends and federal holidays. Users who plan to visit in person should call the main number first to confirm hours, since some departments keep shorter schedules.
Main City Switchboard Number
The main Hialeah city phone line is (305) 883-5800. Callers can dial this number for any city department, including water billing, building permits, code enforcement, zoning, public works, parks, and the City Clerk. Operators stay on the line long enough to route the call to the right office, and most transfers during business hours go through without delay.
Email Contact for City Offices
The City Clerk office accepts email at cityclerk@hialeahfl.gov. Other departments use their own contact forms on the official city website. For example, building and permit questions go through the Building Department page, while water and sewer issues route through the Hialeah Water Department page. Email works well for public records requests, document copies, and questions that do not need a same-day answer.
Hialeah City Clerk Department Contacts
The Office of the City Clerk serves as the official custodian of public records for the City of Hialeah. The Clerk’s office handles city council meeting minutes, contracts, resolutions, ordinances, and the public records request process. Most records-related calls in the Hialeah city phone directory go through this office first.
City Clerk Phone and Email
The direct phone number for the City Clerk is (305) 883-5820. Staff can confirm whether a record exists, explain how to request it, and quote any fees that apply. The email address is cityclerk@hialeahfl.gov, and most staff respond within two business days. The office is on the third floor of City Hall, and walk-in visitors can stop by during business hours without an appointment.
Public Records Request Office
The Hialeah Public Records Request page on the city website lays out the full request process. Users can submit requests online, by phone, by email, or in person. The office does not require a written form, a stated reason, or proof of identity. Florida law is clear on this point, and the City Clerk follows that standard for every request. Most simple requests are filled on the spot or within a few days.
Records Request Fees and Costs
The first 15 minutes of staff time for any records request in Hialeah are free of charge. After that, the city charges based on the labor cost plus benefits of the employee handling the request. Duplication fees run 15 cents per single-sided page, 20 cents per double-sided page, and $1.00 for certified copies. CDs and DVDs also cost $1.00 each. Most users do not pay anything because their requests fall within the free time window.
Hialeah Police and Public Safety Numbers
Public safety contacts in Hialeah include the Police Department, the Miami-Dade County 311 service line, and the Florida Crash Reports Portal. These numbers do not all live at the city level, so users need to know which office handles each type of record or report.
Hialeah Police Records Phone
The Hialeah Police Records Division phone number is (305) 687-2525. Callers can request police reports, arrest records, accident reports, and other law enforcement documents. Standard police reports usually come back within a few business days, while older records may take longer. The Records Division can also explain the redaction rules under Florida law, since some details in police records stay sealed for privacy reasons.
Miami-Dade County 311 Service Line
Dialing 311 from any phone inside Miami-Dade County connects users to the county’s non-emergency service line. The 311 line covers many areas that overlap with Hialeah, including road repairs, trash pickup, county code issues, and animal control. Calls to 311 are free from any local phone, and the line runs 24 hours a day, 7 days a week. For city-level Hialeah issues, the main city line at (305) 883-5800 is the better option.
Florida Crash Reports Portal
Crash reports in Florida go through the Florida Crash Portal at floridacrashportal.com. The Hialeah Police Department uploads crash reports to this system, and users can search by name, report number, or date. Crash reports stay confidential for 60 days after the filing date, and only the people involved in the crash and certain authorized parties can view them during that window. After 60 days, the report becomes public and anyone can request a copy.
Hialeah Water and Utility Department
The Hialeah Water Department handles water service, sewer service, and utility billing for residents inside the city limits. The department runs its own customer service line and accepts online payments through the city website.
Water Department Phone Number
The Hialeah Water Department phone number is 305-556-3800. The office sits at 3700 W 4th Ave, Hialeah, FL 33012. Callers can open new accounts, close existing accounts, report leaks, check billing, and ask about water quality. The customer service desk takes calls during normal business hours, and emergency water line breaks go through a separate after-hours line that staff can transfer callers to.
Utility Billing and Service Requests
Utility billing for Hialeah runs through the Finance Department, which users can reach by calling the main city line at (305) 883-5800. The city website also has an online bill pay tool that lets users check balances, view usage history, and make payments by credit card or bank transfer. Service requests for things like new meters, line taps, and meter readings go through the Water Department office at 3700 W 4th Ave.
Hialeah Building Permits and Code Enforcement
Building permits, contractor licensing, and code enforcement cases in Hialeah are handled by the Building Department. As of the April 2026 update, Hialeah lists 154 official permit fees across 7 building, electrical, and plumbing departments.
Building Department Contact
Users can reach the Hialeah Building Department by calling the main city line at (305) 883-5800 and asking for the Building Division. The department handles permit applications, inspections, contractor questions, and zoning reviews. Permit counters open at 8:00 a.m. and close at 4:00 p.m. during business days. Most permit questions get a same-day response if the caller provides a project address and permit number.
Permit Fees and Online Tools
The Hialeah permit fee schedule covers building, electrical, plumbing, mechanical, roofing, and window permits. Recent permit data tracked 6,219 permits and 1,332 distinct contractor phone numbers across roofing, electrical, HVAC, and window categories, refreshed from the city feed. Users can look up contractors and view their permit history through public permit search tools on the city website. The fee schedule lists every cost in dollars, so contractors and property owners can plan budgets before submitting an application.
Hialeah Housing Authority Contacts
The Hialeah Housing Authority runs the Section 8 Housing Choice Voucher Program and other affordable housing programs for city residents. The Authority operates as a separate agency from City Hall, with its own phone line and online application portal.
Section 8 Program Phone
The Hialeah Housing Authority accepts calls about the Section 8 voucher program, public housing applications, and waitlist status. The main office number connects callers to case workers and intake staff during business hours. Callers can also email the Authority through the contact form on hialeahhousing.org.
Housing Application Period 2026
The Hialeah Housing Authority opened the Section 8 Housing Choice Voucher Program waiting list for online pre-applications from Wednesday, July 22, 2026, at 12:01 a.m. until 4:59 p.m. on Tuesday, July 28, 2026. The Authority accepted pre-applications only online during that window. Applicants who missed the window will need to wait for the next opening, which the Authority announces on its website and social media pages.
Hialeah Parks and Recreation Contacts
The Hialeah Parks and Recreation Department runs sports leagues, summer camps, community events, and senior programs. The department also manages the Milander Center for Arts and Entertainment and city pools.
Parks Department Phone
Users can reach the Hialeah Parks and Recreation Department by calling the main city line at (305) 883-5800 and asking for the Parks Division. The Milander Center, led by Center Director Jorge Hernandez, has its own event line for bookings, rentals, and performance schedules. The Parks Department Facebook page also posts updates on program changes, closures, and registration deadlines.
Sports Camp and Community Programs
The 2026 Sports Camp ran through the summer of 2026 and served kids ages 8 to 12 with basketball, flag football, soccer, fitness, games, and arts and crafts. Registration opens each spring through the Parks Department page on the city website. Hialeah also hosted FIFA World Cup 26 watch parties at Factory Town Miami from June 12 to 14, in collaboration with the city. These community events show how the Parks Department partners with private venues for large-scale programming.
Miami-Dade County Records for Hialeah
Many records that affect Hialeah residents are held at the county level, not the city level. Court records, official records like deeds and mortgages, and property tax records all go through Miami-Dade County offices.
County Clerk of Courts
The Miami-Dade County Clerk of Courts phone number is 305-275-1155. The Clerk handles court filings, marriage licenses, and official records. Users who need a court document, a certified copy of a marriage license, or a recorded deed should contact the County Clerk first. Chief Judge Ariana Fajardo Orshan, who was elected as the chief judicial officer of the Eleventh Judicial Circuit of Florida in 2025, oversees the Hialeah Courthouse, which sits next to City Hall.
Property Appraiser Office
The Miami-Dade County Property Appraiser releases the July 1st preliminary certification of taxable values each year to county taxing authorities. The Property Appraiser phone line answers questions about 2026 assessments, and property owners can review their assessments online through miamidadepa.gov. Users can also file an appeal, schedule an in-person visit, or use the Contact Us form on the Property Appraiser website.
Official Records Search Online
The Miami-Dade County official records search lets users look up recorded documents by name, date, or document type. The search tool is free, and no account is needed. Property records, tax records, building permits, and code enforcement cases for Hialeah properties all show up in this search. The official records system is the fastest way to find a recorded deed, mortgage, or lien in Miami-Dade County.
Hialeah Area Codes and Florida Phone Lookup
Hialeah uses the 305 area code, which also covers Miami, Miami Beach, Key Biscayne, and most of southern Miami-Dade County. The 305 area code overlays with 786 in the same region, so phone numbers in Hialeah can start with either prefix.
305 Area Code Coverage
The 305 area code covers the Hialeah city phone directory and most of the Greater Miami area. Other major Florida area codes include 407 for Orlando, 813 for Tampa, 904 for Jacksonville, and 954 for Fort Lauderdale. Each area code has its own overlay, and users who search by area code can narrow down phone lookups to specific regions of Florida.
Free Florida Phone Directory Search
Users can search for Florida phone numbers through free online tools, including the Florida white pages, the Florida yellow pages, and reverse phone lookup services. The City of Hialeah does not run a people search tool, but the city website lists verified department contacts that residents and businesses can call. For people searches, county court records and property records are often the most reliable free sources.
| Department or Office | Phone Number | Email or Portal |
|---|---|---|
| Main City Switchboard | (305) 883-5800 | hialeahfl.gov |
| City Clerk | (305) 883-5820 | cityclerk@hialeahfl.gov |
| Police Records | (305) 687-2525 | Online portal |
| Water Department | 305-556-3800 | 3700 W 4th Ave office |
| Miami-Dade 311 | 311 | County services line |
| County Clerk of Courts | 305-275-1155 | miamidadeclerk.gov |
NextRequest Portal and Online Records
Hialeah uses the NextRequest platform for centralized public records management. The portal tracks every request, sends status updates, and keeps a public list of past requests. The system is the fastest way to get records from the city if the user prefers not to call or visit in person.
How NextRequest Works
The NextRequest portal lives at cityofhialeahfl.nextrequest.com. Users can submit a new request, track an existing one, or browse requests that other people have already filed. The system logs every submission and sends email updates as the city processes the request. If a user calls the City Clerk instead, staff enter that request into the same portal so every request gets tracked the same way.
Tracking Records Status
Each request in NextRequest has a status, a reference number, and a public activity log. The log shows when the city received the request, when staff started working on it, and when the city released the records. If a request gets denied, the city must cite the legal reason under Chapter 119. Users who disagree with a denial can appeal through the City Clerk’s office or contact the Florida Attorney General.
Official City Contact Summary
The contact summary below lists the official website, main phone number, and address for the City of Hialeah. Residents and visitors can use these details to reach city offices by phone, email, or in person.
Address, Phone, and Website
The City of Hialeah website is hialeahfl.gov. The main phone number is (305) 883-5800. The City Hall address is 501 President Donald J. Trump Avenue, Hialeah, FL 33010. The City Clerk email is cityclerk@hialeahfl.gov. These four contact points cover most city services and public records requests.
Visiting Hours and Holiday Closures
City Hall opens Monday through Friday, 8:00 a.m. to 5:00 p.m. The building closes on weekends, federal holidays, and city-declared holidays. The city posts holiday closure lists on hialeahfl.gov and on the official City of Hialeah Facebook page, which has more than 14,500 followers. The page also shares news about council meetings, public hearings, and community events.
Frequently Asked Questions
Below are answers to common questions about the Hialeah city phone directory. Each answer covers a specific part of the directory and points to the right office or online tool. Users who need more help can call the main city line at (305) 883-5800 during business hours.
What is the main phone number for the City of Hialeah?
The main city line for Hialeah is (305) 883-5800. This number routes callers to every city department, including the City Clerk, Building Department, Water Department, Parks and Recreation, and Code Enforcement. Operators answer Monday through Friday from 8:00 a.m. to 5:00 p.m. and can transfer most calls without delay. For after-hours emergencies that involve city property, roads, or water lines, callers should dial 311 inside Miami-Dade County or contact the Miami-Dade County line for help.
How do I request public records from Hialeah?
Users can request public records by calling the City Clerk at (305) 883-5820, by emailing cityclerk@hialeahfl.gov, or by submitting a request through the NextRequest portal at cityofhialeahfl.nextrequest.com. Florida law does not require a written form, a stated reason, or proof of identity. The first 15 minutes of staff time are free, and most simple requests are filled on the spot or within a few business days.
Where is Hialeah City Hall located?
Hialeah City Hall sits at 501 President Donald J. Trump Avenue, Hialeah, FL 33010. The building is on the same block as the Hialeah Courthouse. Visitors can park in the limited free off-street spaces or in the paid garage across the street behind City Hall. The building opens Monday through Friday from 8:00 a.m. to 5:00 p.m. and is closed on weekends and federal holidays.
What is the Hialeah Water Department phone number?
The Hialeah Water Department phone number is 305-556-3800. The office is at 3700 W 4th Ave, Hialeah, FL 33012. Callers can open new accounts, close accounts, report leaks, check billing, and ask about water quality. The customer service desk takes calls during normal business hours, and emergency water line breaks route to an after-hours line.
How do I get a Hialeah police report?
Call the Hialeah Police Records Division at (305) 687-2525 to request a police report, arrest record, or accident report. Crash reports are also available through the Florida Crash Portal at floridacrashportal.com. Crash reports stay confidential for 60 days after the filing date under Florida law. After 60 days, anyone can request a copy through the Police Records Division.
What is the Section 8 waitlist schedule for Hialeah?
The Hialeah Housing Authority opens the Section 8 Housing Choice Voucher Program waiting list on a set schedule. In 2026, the Authority accepted online pre-applications only from 12:01 a.m. on Wednesday, July 22, 2026, until 4:59 p.m. on Tuesday, July 28, 2026. Applicants who missed the window will need to wait for the next opening, which the Authority announces on hialeahhousing.org and its social media pages.
What area code does Hialeah use?
Hialeah uses the 305 area code, with 786 as an overlay in the same region. The 305 area code also covers Miami, Miami Beach, Key Biscayne, and most of southern Miami-Dade County. Other major Florida area codes include 407 for Orlando, 813 for Tampa, 904 for Jacksonville, and 954 for Fort Lauderdale. Users searching for a phone number can use the area code to narrow down the location of the caller or business.